I have just received my knee appliance and the strap does not meet together. I am a female. The strap is 12 and 1/2 inches, as is the strap. When you thread the strap through the loops the gap is even wider. How on earth does it fasten.
Please explain. Thank you.
Hi Angela,
Thank you for reaching out, and we're sorry to hear you're having trouble with your knee brace.
To help us check the correct size and provide the best solution, could you please contact our customer support team at contact@mail.uk.plusock.com and include your order number in your email?
Once we receive your order details, our support team will review your case and assist you as quickly as possible.
We look forward to helping you!
Best regards,
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